Privacy Policy

Last updated: October 24, 2026

Who We Are

Dash Hero is the trade name of Dash Hero LLC, an express mobile interior vehicle cleaning service operating in Springfield, MO. We are committed to protecting your personal information.

Information We Collect

• Name, phone number, and email address when you book
• Date of birth provided during signup or booking to check the minimum age requirement
• Service address for appointment purposes
• Vehicle make and model
• Payment and billing identifiers processed securely by Stripe; Dash Hero does not receive or store full card numbers
• Booking preferences, service notes, consent choices, and account or referral activity

How We Use Your Information

• To schedule and confirm your cleaning appointment
• To check that customers meet the minimum booking age of 18
• To contact you about your booking
• To process payment via Stripe
• To send booking confirmations and service updates

Service Photos

We may take before-and-after still photos to document vehicle condition and the work performed. Dash Hero does not use body cameras for service recording.

Service photos are used in public advertising, social media, and website content only with separate customer permission. Permission is optional and is not required to receive service. We make reasonable efforts to remove or obscure identifying details such as faces, license plates, addresses, documents, and personal information.

Data Storage

Dash Hero uses service providers to operate the website and bookings, including Netlify for hosting and server functions, Supabase for accounts and booking records, Airtable for service operations, Resend for transactional email, and Stripe for payments and billing. These providers process information for Dash Hero under their own security and privacy terms. We do not sell personal information.

Address suggestions — October 21, 2026 Supplement

Local address suggestions are searched on your device using public City of Springfield GIS address data for Greene County. If no local match is found, Geoapify processes the search text to return optional additional suggestions. See our address data sources and notice. You can enter your address manually instead. Use of these suggestions is subject to the Geoapify terms and Geoapify Privacy Policy.

Text Messaging — October 12, 2026 Supplement

If you opt in, Dash Hero LLC uses your phone number and stores your consent, opt-out choices, and message history to send booking reminders and service updates and support two-way customer service. Twilio processes messages for us. Assigned employees and authorized managers can access relevant conversations. Mobile information, text-message opt-in data, and consent are not sold or shared with third parties or affiliates for marketing or promotional purposes. We share this information only with service providers as needed to deliver and support the messaging service or when legally required. Reply STOP to opt out or HELP for help. You can also contact book@getdashhero.com.

Retention and Security

We retain account, transaction, consent, and booking records for as long as reasonably needed to provide service, maintain business and tax records, prevent fraud, resolve disputes, and meet legal obligations. No online system can be guaranteed completely secure. If a security breach requires notice under applicable law, Dash Hero will provide notice as required.

Your Rights

You may request access to, correction of, or deletion of personal information by contacting us through the Contact section. We may verify the request and retain information that is reasonably necessary for transactions, security, disputes, recordkeeping, or legal compliance.

Contact

For privacy-related questions, use the Contact form on this website.