Legal
Effective Date: August 11, 2026 · Springfield, MO
Dash Hero is the trade name of Dash Hero LLC. By scheduling, booking, or using any service provided by Dash Hero LLC doing business as Dash Hero ("we," "our," or "us"), you ("Customer") agree to be bound by these Terms of Service. If you do not agree in full, do not book or use our services.
Dash Hero provides express mobile interior cleaning in and around Springfield, Missouri, generally between 7am and 7pm. Express Clean includes loose-trash removal and vacuuming of seats, floors, and floor mats. Interior Reset adds dashboard dusting, surface wipe-down, interior window cleaning, and a complimentary scent. Ride Ready adds priority service and trunk cleaning. Multi-vehicle bundles use the Interior Reset service level unless checkout states otherwise. These services are not full detailing and do not include shampooing, extraction, liquid-spill cleanup, stain or odor removal, or restoration work. Offerings, prices, service area, and availability may change.
The Customer must provide safe, unobstructed vehicle access during the selected arrival window, including unlocking the vehicle or arranging access in advance. Dash Hero is not responsible for delays, incomplete service, or missed appointments caused by unavailable vehicle access. A missed appointment caused by the Customer may be treated as a late cancellation.
Dash Hero is not liable for pre-existing damage or conditions, including scratches, scuffs, dents, tears, cracks, stains, discoloration, odors, mechanical issues, or electrical faults. We may photograph or record the vehicle before, during, and after service. Our technicians do not perform mechanical inspections.
Results vary with the vehicle's age, condition, and degree of soiling. Dash Hero does not guarantee removal of stains, odors, discoloration, embedded pet hair, or other conditions outside the selected express-cleaning scope. Heavily soiled interiors may be declined or may require a separately approved service or price.
Customers must remove valuables, cash, documents, personal items, and irreplaceable property before service. Dash Hero may remove loose trash, while decorative items, accessories, and belongings are left untouched. Dash Hero is not responsible for property left inside the vehicle.
Dash Hero may refuse or stop service when excessive pet hair, bodily fluids, mold, insects, vomit, blood, feces, hazardous materials, or another unsafe condition is present. If a different service or price is appropriate, it will be explained for the Customer's approval before an additional charge is made.
Cancellations made before the selected arrival window begins do not carry a fee. Once the arrival window begins, a $10 cancellation fee applies. Dash Hero will waive each Customer's first late-cancellation fee. A no-show or failure to provide vehicle access may be treated as a late cancellation. If a late-cancellation fee applies to a prepaid booking, Dash Hero may deduct the $10 fee from the amount refunded; otherwise, the fee may be collected separately before cancellation is completed. Any remaining refundable amount is returned to the original payment method. Processing time depends on the payment provider.
Customers may reschedule anytime, subject to available appointment times. Dash Hero does not charge a rescheduling fee. If the Customer chooses to cancel instead, Section 8 applies. Dash Hero may reschedule or cancel due to weather, unsafe conditions, equipment failure, or circumstances beyond our control. No Customer cancellation fee applies when Dash Hero initiates the change.
Every visit may be photographed or recorded with video and audio for safety, quality assurance, dispute review, and internal training. By accepting these Terms and booking service, the Customer gives prior consent to that service recording and confirms that the Customer is authorized to permit recording in the vehicle and service area. The Customer must notify other occupants or persons who may enter the service area. Dash Hero will pause or stop recording when reasonably necessary to avoid recording private activity unrelated to the service. Dash Hero will use service photos or recordings in advertising, social media, website content, or other public promotions only when the Customer separately gives optional marketing permission during checkout. Declining marketing permission does not affect service. We make reasonable efforts to obscure license plates, documents, addresses, faces, and other identifying information before any authorized public use. Recordings are generally retained for 30 days, but selected material may be retained longer only when reasonably needed for a dispute, legal obligation, internal training, or authorized marketing use. A Customer may withdraw marketing permission for future use by contacting Dash Hero, but withdrawal does not require removal of material already lawfully published or used before the request was received.
Any balance shown as due is payable at booking or as otherwise stated during checkout. Prices are in U.S. dollars. Stripe processes card payments; full card information is not stored on Dash Hero servers. A payment method is saved only when the Customer chooses that option through Stripe. Any upgrade or adjusted price must be disclosed before it is charged. Promotions and credits are subject to the conditions shown when offered. When selected, the Dash Hero Membership includes the first month at no charge and then automatically renews at $10 per month, beginning one month after enrollment, until cancelled. The recurring price, billing frequency, and cancellation method are shown again before enrollment is submitted. Membership provides account-based discounts while active and may be cancelled online through My Account and Stripe's billing portal. Cancellation stops future renewals and takes effect at the end of the current billing period; amounts already paid are not prorated except where required by law.
Dash Hero may refuse or discontinue service because of unsafe conditions, aggressive or abusive behavior, material misrepresentation of the vehicle's condition, or repeated violations of these Terms. Refund eligibility will depend on the circumstances and applicable law.
To the maximum extent permitted by applicable law, Dash Hero's total liability for a claim related to these Terms or our services will not exceed the amount paid for the specific service giving rise to the claim. Dash Hero will not be liable for indirect, incidental, consequential, punitive, or special damages where such limitations are permitted. Nothing in these Terms limits liability that cannot lawfully be limited, including liability for willful misconduct or gross negligence.
You agree to indemnify, defend, and hold harmless Dash Hero and its owners, employees, contractors, and agents from claims, liabilities, damages, losses, and expenses arising from your violation of these Terms, misuse of our services, or violation of another party's rights.
Any dispute related to these Terms or our services will first be addressed informally by contacting Dash Hero. If no resolution is reached within 30 days, disputes will be subject to binding arbitration under the rules of the American Arbitration Association in Greene County, Missouri. You agree to waive participation in a class action or class-wide arbitration against Dash Hero.
These Terms are governed by and construed in accordance with the laws of the State of Missouri, without regard to its conflict of law provisions. You consent to the exclusive jurisdiction of courts located in Greene County, Missouri for any dispute not subject to arbitration.
Dash Hero may update these Terms. Changes take effect when posted to this page and apply to bookings made after posting. Review this page before booking.