Legal
Effective Date: November 10, 2026 · Springfield, MO
Dash Hero is the trade name of Dash Hero LLC. By scheduling, booking, or using any service provided by Dash Hero LLC doing business as Dash Hero ("we," "our," or "us"), you ("Customer") agree to be bound by these Terms of Service. If you do not agree in full, do not book or use our services.
Dash Hero provides express mobile interior cleaning in and around Springfield, Missouri, generally between 8am and 7pm. Express Clean includes loose-trash removal, vacuuming of seats, floors, and floor mats, and a complimentary scent, with service limited to 30 minutes. Customers may select no scent. Interior Reset adds dashboard dusting, surface cleaning, and floor cleaning, with service lasting 30–60 minutes. Ride Ready adds interior window cleaning, priority within the selected arrival window, and trunk cleaning, with service limited to 1 hour 30 minutes. Priority means Ride Ready bookings are placed ahead of standard bookings within the same arrival window; it does not guarantee an exact arrival time or interrupt service already underway. For new multi-vehicle bundles, select a plan for each vehicle. Each vehicle receives the services included in its selected plan. These services are not full detailing and do not include shampooing, extraction, liquid-spill cleanup, stain or odor removal, or restoration work. Offerings, prices, service area, and availability may change.
A vehicle with seating for five or more people, including the driver, qualifies as a large vehicle. The $15 large vehicle upgrade applies to each qualifying vehicle, including vehicles in multi-vehicle bundles.
The Customer must provide safe, unobstructed vehicle access during the selected arrival window, including unlocking the vehicle or arranging access in advance. Dash Hero is not responsible for delays, incomplete service, or missed appointments caused by unavailable vehicle access. A missed appointment caused by the Customer may be treated as a late cancellation.
Dash Hero is not liable for pre-existing damage or conditions, including scratches, scuffs, dents, tears, cracks, stains, discoloration, odors, mechanical issues, or electrical faults. We may take before-and-after still photos to document vehicle condition and the work performed. Dash Hero does not use body cameras for service recording. Public use of photos requires separate, optional customer permission. Our technicians do not perform mechanical inspections.
Results vary with the vehicle's age, condition, and degree of soiling. Dash Hero does not guarantee removal of stains, odors, discoloration, embedded pet hair, or other conditions outside the selected express-cleaning scope. Heavily soiled interiors may be declined or may require a separately approved service or price.
Customers must remove valuables, cash, documents, personal items, and irreplaceable property before service. Dash Hero may remove loose trash, while decorative items, accessories, and belongings are left untouched. Dash Hero is not responsible for property left inside the vehicle.
Dash Hero may refuse or stop service when excessive pet hair, bodily fluids, mold, insects, vomit, blood, feces, hazardous materials, or another unsafe condition is present. If a different service or price is appropriate, it will be explained for the Customer's approval before an additional charge is made.
Cancellations made before the selected arrival window begins do not carry a fee. Once the arrival window begins, a $10 cancellation fee applies. Dash Hero will waive each Customer's first late-cancellation fee. A no-show or failure to provide vehicle access may be treated as a late cancellation. If a late-cancellation fee applies to a prepaid booking, Dash Hero may deduct the $10 fee from the amount refunded; otherwise, the fee may be collected separately before cancellation is completed. Any remaining refundable amount is returned to the original payment method. Processing time depends on the payment provider.
Customers may reschedule anytime, subject to available appointment times. Dash Hero does not charge a rescheduling fee. If the Customer chooses to cancel instead, Section 8 applies. Dash Hero may reschedule or cancel due to weather, unsafe conditions, equipment failure, or circumstances beyond our control. No Customer cancellation fee applies when Dash Hero initiates the change.
Dash Hero uses service photos in advertising, social media, website content, or other public promotions only with separate customer permission. Permission is optional and is not required to receive service. We make reasonable efforts to obscure license plates, documents, addresses, faces, and other identifying information before authorized public use. Customers may contact Dash Hero about permission for future photo use.
Any balance shown as due is payable at booking or as otherwise stated during checkout. Prices are in U.S. dollars. Stripe processes card payments; full card information is not stored on Dash Hero servers. A payment method is saved only when the Customer chooses that option through Stripe. Any upgrade or adjusted price must be disclosed before it is charged.
Membership is optional and is added only when you select it and authorize recurring billing. The introductory month is free once per customer for new members only. Cancellation, re-enrollment, or recreating an account does not renew eligibility. Returning members pay $4.99 at enrollment and monthly thereafter, as disclosed before checkout. For eligible new members, the introductory month is followed by automatic charges of $4.99 per month beginning one month after enrollment until cancelled. These rates apply to new enrollments; existing subscriptions keep the rate and any free period already agreed to unless separately updated. Membership is not a prepaid cleaning service; bookings are charged separately. New members receive the applicable member discount on their enrollment booking. Active members receive account-based member pricing when signed in.
Member savings are $5 on Express Clean, $7 on Interior Reset, and $10 on Ride Ready. For new multi-car bundle bookings, choose a cleaning plan for each vehicle at the same address and appointment. Two vehicles receive 10% off, three receive 12% off, and four or more receive 15% off the selected cleaning plans. For members, individual member plan prices are applied first, followed by the bundle percentage. Calculate the discount on the combined eligible service subtotal and round the resulting service total to the nearest cent. Each additional vehicle receives the same applicable percentage on its selected plan. Large-vehicle charges are added after discounts. Each vehicle receives its selected plan’s services; interior windows and trunk cleaning are included only with Ride Ready. Promo codes cannot be combined with these bundle prices. Existing confirmed bookings retain their agreed prices and service inclusions. Discounts reduce the eligible service subtotal, not tips or membership charges, and cannot reduce that subtotal below zero. For individual plans, member and promotional discounts do not stack; checkout applies whichever eligible discount is greater. Earned account credits may then be applied to the remaining eligible service balance. Other promotions and credits remain subject to the eligibility, expiration, and other conditions shown with the specific offer.
Sign in to My Account, select Account Settings, open Membership, and select Manage billing and membership. In the secure Stripe billing portal, choose the cancellation option and complete the confirmation steps. Review the cancellation confirmation and effective date. Simply closing the portal, signing out, or cancelling a cleaning appointment does not cancel your membership.
Cancel before your free month ends to avoid the first $4.99 charge, or before the next renewal to avoid the next monthly charge. Cancellation stops future renewals and takes effect at the end of the current free or paid billing period. Member benefits remain available until that period ends. Amounts already paid are not prorated except where required by law. Membership cancellation does not cancel scheduled cleaning appointments; the appointment cancellation terms in Section 8 apply separately.
If you cannot access the cancellation option, contact book@getdashhero.com promptly with your account email and cancellation request. Do not send card details. Membership disputes, including disputes about discounts, billing, or cancellation, are covered by Section 15.
Dash Hero may refuse or discontinue service because of unsafe conditions, aggressive or abusive behavior, material misrepresentation of the vehicle's condition, or repeated violations of these Terms. Refund eligibility will depend on the circumstances and applicable law.
To the maximum extent permitted by applicable law, Dash Hero's total liability for a claim related to these Terms or our services will not exceed the amount paid for the specific service giving rise to the claim. Dash Hero will not be liable for indirect, incidental, consequential, punitive, or special damages where such limitations are permitted. Nothing in these Terms limits liability that cannot lawfully be limited, including liability for willful misconduct or gross negligence.
You agree to indemnify, defend, and hold harmless Dash Hero and its owners, employees, contractors, and agents from claims, liabilities, damages, losses, and expenses arising from your violation of these Terms, misuse of our services, or violation of another party's rights.
Any dispute related to these Terms, our services, or membership (including discounts, recurring billing, or cancellation) will first be addressed informally by contacting Dash Hero at book@getdashhero.com. If no resolution is reached within 30 days, disputes will be subject to binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, not its Commercial Arbitration Rules, subject to applicable law and the AAA Consumer Due Process Protocol.
The applicable consumer rules govern fees, hearing location, and available remote proceedings. Either party may bring an eligible individual claim in small claims court as permitted by those rules. Arbitration replaces a court trial for claims subject to arbitration. To the extent permitted by law, you and Dash Hero agree to resolve such claims individually and waive participation in a class action or class-wide arbitration against each other. Nothing in this section limits rights or remedies that cannot lawfully be waived.
These Terms are governed by and construed in accordance with the laws of the State of Missouri, without regard to its conflict of law provisions. Subject to applicable law and the small claims rights in Section 15, you consent to the exclusive jurisdiction of courts located in Greene County, Missouri for any dispute not subject to arbitration.
Dash Hero may update these Terms. Changes take effect when posted to this page and apply to bookings made after posting. Review this page before booking.
Local suggestions use public City of Springfield GIS address data; see the data sources and notice. Optional fallback suggestions use Geoapify and are subject to the Geoapify terms and Geoapify Privacy Policy. Please check the selected address and provide any unit or access details. Address suggestions do not confirm permission to work at the property or change our service-area limits.